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Welcome to the Help DeskOur goal is to eliminate all the fluff and allow you to do what you do well-- getting on with business. That said, here are your service options: * Help Desk Support Tickets and Knowledgebase ( *you are here* ) * Toll-Free 800 Telephone Support (Sales and "how do I change my password" basic level support) * Live Sales and Basic Level Support via Live Chat (AIM Handle: TVCJW) * Video Tutorials (see your cPanel control panel for cool videos) * Oh, and your cPanel Control Panel (simply the best self-service support tool on the Planet) Help Desk support tickets are handled 24/7. Most support requests are resolved within a couple of hours, if not minutes.  
Our Help Desk FAQs are being updated, but will return here soon. To review your tickets click the "forgot?" link top right of this page. Enjoy! Knowledgebase (Most Popular Questions) I can't send email, why?
Possible reason why:
Your Internet Service provider, aka, your dial up, cable,
or Internet access provider, have likely made changes to their network in order
to prevent sending of email by anything other than the provider's "Outgoing
SMTP" sett...
Source: http://help.tvcnet.net/faq/article/5 PHP Form Spam Described
In late 2005, spam operations began to heavily spider sites for exploitable PHP forms. Many forms installed in the late 90's allow for additional headers fields, available through the PHP mail() command the forms use to send email, such as CC and BCC.
...
Source: http://help.tvcnet.net/faq/article/16 How can I edit my web pages?
There are many ways to edit your web pages once online.Hire a web site designer:The average web site designers tool-belt includes programs like Macromedia Dreamweaver (for site management, editing and publishing), Adobe Photoshop (image manipulation...
Source: http://help.tvcnet.net/faq/article/49 Web Form Security - Image Verification
If your web site contact form does not include some type of image verification, it is likely your form will be abused by spammers and the like.Because most spam submitted through web site forms are submitted by spambots, or automated scripts, some sor...
Source: http://help.tvcnet.net/faq/article/35 How to set up FTP
Host/Server name is: ftp.your_domain.com (e.g., ftp.abc.com) Username is: as given in your setup instructions (USERNAME) Password is: as given in your setup instructions Web Site Directory Path is: public_html Scripts Path is: /home/USERNAM...
Source: http://help.tvcnet.net/faq/article/21 |
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